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- Here yesterday, gone today: “We should have reviewed the actions of all participants more closely before entering the competition.” That’s what Slush’s organizers and VC pitch judges decided to strip Imigram of its $1 million prize after discovering the company had ties to Russia. mike There are more.
- Tesla’s Dark Times: Tesla has recalled about 350,000, or 1%, of its electric cars in the past two years or so for major problems, including taillights that go out and front passenger airbags that malfunction. Jacqueline writes
- Chance of cloudy, doom and gloom: There is no pretty outlook for startups here. Flipkart CEO Kalyan Krishnamurthy didn’t mince words when he warned startups that there was “a lot of turbulence and volatility” in the funding forecast over the next 12 to 18 months, Manish Report
Startups and VCs
Actor Noah Schnapp, who plays Will on Netflix’s hit original series “Stranger Things,” is a fan of TBH, a company he co-founded that aims to “reinvent” the hazelnut cocoa spread Nutella. Mary Ann. The company is turning to crowdfunding to raise money for vegan options.
In our TC Session: Crypto event last week in Miami, Darrell A real who-is-who in crypto sits down to talk about the crypto regulation landscape. The key takeaway that all three panelists largely agreed on is that the benefit of the FTX situation is that there is now more motivation than ever to reach some regulatory framework specific to crypto in the U.S. You can see the segment on the site.
Here’s a fellowship of stories to see you through the rest of your Monday. It can be a light for you in a dark place, when all other lights go out.
Get your product and customer success teams on the same page to improve net retention
You don’t need to move the needle away to optimize customer success. SaaS startups that thrive incrementally will stack up small wins that have the potential to change the company’s trajectory
Instead of a traditional siloed approach, a single unit helps product and CX teams align rolling incentives, writes Brian House, SVP of Product and Customer Success at Elastic Path.
“Whatever you call the role, product management, UX and customer success should all report to the same person,” he advises. “This leader should create a structure that shares common goals and incentives tied to your customer’s measure of success.”
Three more from the TC+ team:
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Big Tech Inc.
It’s a bit of déjà vu for Broadcom, which is back under the watchful eye of competition regulators. Meanwhile, the UK’s Competition and Markets Authority is looking into the chip giant’s proposed $61 billion deal to buy virtualization software giant VMware. If you don’t remember the last time, it was in 2018 when Broadcom tried to acquire rival Qualcomm. The deal was scrapped after former President Donald Trump cited national security concerns. Paul Wrote that “both the political and competitive optics are different at this point, so it’s hard to predict how this will all unfold,” but he did get a comment from Broadcom about what the company thinks.
Oh, and FIFA is back. Lorraine It’s your guide to streaming.
Five more for your Monday: