Senate committee to hold hearing on ticket industry competition following Taylor Swift’s tour sales drama

US Senators Amy Klobuchar and Mike Lee of the Senate Judiciary Subcommittee on Competition Policy, Antitrust and Consumer Rights confirmed on Tuesday (November 22) that they will hold a hearing to “examine” what they say is a “lack of competition”. ticket industry”.

In a press release, they wrote that the hearings follow “significant service failures and delays on Ticketmaster’s website that prevented fans from purchasing concert tickets.”

Klobuchar and Lee said the hearing date and witnesses will be announced at a later date.

On Tuesday (November 15), demand outstripped supply during the superstar’s Eras Tour ‘Verified Fan’ pre-sale last week. The tour ticket was given A Living Nation– Ticketmaster. The tour’s promoter is Live Nation rival AEG.

The challenge has led to calls for Live Nation and Ticketmaster, including from members of Congress break up

Amy Klobuchar, chairwoman of the Senate Judiciary Subcommittee on Competition Policy, Antitrust and Consumer Rights, on Thursday (November 17). wrote a letter Live Nation president and CEO Michael Rapinoe expressed concerns about the “lack of competition in the ticketing industry.”

Now that committee is going one step further by holding a hearing.

In a statement Tuesday, Klobuchar argued that “the high fees, site outages and cancellations experienced by customers indicate that Ticketmaster’s dominant market position means the company faces no pressure to continuously innovate and improve.”

Live Nation and Ticketmaster merged In 2010, the contract was investigated and later approved by the US Department of Justice. several conditions.

One was the consent decree — a 2010 antitrust agreement — that allowed Live Nation to merge with Ticketmaster and contained safeguards to prevent anticompetitive behavior in the years after the merger.

It prohibited Live Nation from, for example, “retaliating” or threatening venues against concert venues for using other ticketing firms.

That consent decree was supposed to expire in 2020, but the DOJ extended up to five and a half years.


One blog post published last week, which is first deletedand later reissued with updated numbers and a written apology to Swift and her fans, defending the Ticketmaster Verified Fan system, saying it was “designed to help curate high-demand shows — identify real people and weed out bots.”

The platform noted that more than 3.5 million people had pre-registered for Taylor Swift tickets, calling it the “largest registration in history.”

Ticketmaster then sent codes to 1.5 million people to join the sale for all 52 show dates, including 47 shows sold by Ticketmaster.

“The remaining 2 million Verified Fans have been placed on a waiting list in the event that tickets may still be available after those who have purchased the code,” it said.

“The high fees, site disruptions and cancellations experienced by customers show that Ticketmaster’s dominant position in the market means the company is under no pressure to constantly innovate and improve.”

Amy Klobuchar

Klobuchar said: “The problem of competition in ticket markets became clear last week when Ticketmaster’s website failed hundreds of thousands of fans hoping to buy concert tickets.

“The high fees, site outages and cancellations experienced by customers show that Ticketmaster’s dominant position in the market means the company is under no pressure to constantly innovate and improve.

“That’s why we’ll be holding hearings on how consolidation in the live entertainment and ticketing industry is hurting both customers and artists. “When there is no competition to stimulate better services and fairer prices, we all suffer the consequences.”

“American consumers deserve the benefit of competition in every market, from the grocery chain to concert venues.”

Mike Lee

Lee said, “American consumers deserve the benefit of competition in every market, from grocery chains to concert venues.

“I look forward to using our Subcommittee’s oversight authority to ensure that anticompetitive mergers and exclusionary conduct do not undermine the entertainment industry as it struggles to recover from pandemic lockdowns.”

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