Guest Personal Records Exposed in Sonder Data Breach

Short-term accommodation provider Sonder Holdings confirmed on Wednesday that some of its systems were subject to a data breach, including “certain” guest records, which may include driver’s licenses and passports.

Data obtained in the breach included guest records created before October 1, 2021, some of which included usernames, passwords, full names, phone numbers, home addresses, email addresses and dates of birth of Sonder account holders. According to the company, some of the information may include the last four digits of credit card numbers, transaction summaries and guest receipts with booking dates at Sonder properties.

Some forms of identification, including driver’s licenses and passports, may have been acquired for “a limited number of guest records,” according to the company.

When Sonder first discovered the breach on Nov. 14, it “took steps to contain the incident, including ensuring that an unauthorized person no longer had access to Sonder’s systems, verifying that operations were not affected, and investigating the scope and impact of the operations.” event.”

Sonder said in a statement that “his business is fully operational and the investigation into this incident is ongoing.”

Sonder created a special guest landing page and email address for the event.

InterContinental Hotels Group and Marriott International previously reported breaches in 2022, while several other hotel companies reported similar incidents in previous years.